We will promptly refund for any out of stock items. Please be aware that Pre Orders and Embroidery work take longer to ship. Ship times vary with how busy we are as well. If you order pre order items with in stock items they must ship together once shipping is combined. We will ship your product when they have all arrived. We recommend not combining shipping in this case. On Clearance items that are out of stock we reserve the right to exchange for another color or item of equal or greater value.