16 Comments
Denise Wright
Tried to track my order, but continued to get error tracking through your site.... When putting tracking # into USPS it shows my packing going to Edgerton, Ks and stops. Had several order updated thru text saying delayed, but no activity since Dec 16. Was so depending on the clothes they were from Santa. Here is my tracking #9405511202555827244850 My order # AB-51343.
Belinda Newberry
Yes I ordered a Sweater , Pants and a hair assory for Christmas present from Santa and still have not received my order , it shows shipped first of December but tracking want let me track and got a message that it was delayed but still no package , now the sweaters are marked down and never got any thing to wear . Please check on this order
JillyBug's
Call your local post office. This is happening all over the country. and it is not us or unique to us. The Post office has a record number of packages due to Covid and very limited staff due to Covid. There is nothing we can do about it, it is out of our hands. I am very sorry. We have packages that were shipped right after the Black Friday sales that are still in transit. It just depends on what sorting facilities they are going through from us to you, how busy they are there and how short of staff they are in each. We have been assured that each will reach you but we are just going to have to be patient with them this year and understand it's a whole new environment in the world. We will be offering UPS delivery going forward next year but it will be at a much higher shipping price. I do hope they arrive.before the holidays.
Cheryl Engle
Hello and Merry Christmas! Does jillybug do or offer wholesale to other boutiques to carry your clothing line? We have a baby boutique in memory of my granddaughter that was stillborn. Please let me know if you do wholesale. Thank you
Aimee Cooke
Where can I find your return policy? I had some pants I ordered for my girls and they’re way too short for both of them.
RAMONA KIRKLAND
https://www.jillybugsboutique.com/Returns_df_10.html
Christy
Merry Christmas to you and your staff. Thank you for the awesome job you do. Enjoy your break! Christy
Martha ortiz
Cow print jacket NEVER RECEIVED got email it shipped out on the 15th.
RAMONA KIRKLAND
Please contact your local post office. They were swamped with more packages than ever and less staff. They will be the ones to help you. It has cost us more to ship this season and packages were taking 2-4 weeks to arrive even with priority.
Kimberly Bodnar
Tried to track my order, but continued to get error tracking through your site.... When putting tracking # into USPS it shows... December 29, 2020, 4:19 pm Shipping Label Created, USPS Awaiting Item BRUNSWICK, GA 31520 A shipping label has been prepared for your item at 4:19 pm on December 29, 2020 in BRUNSWICK, GA 31520. This does not indicate receipt by the USPS or the actual mailing date. Help! Thanks Kimberly
Mindy Berry
Hey!! I cant wait to order something from you guys.. I love the outfits??so cute..
Tara Henson
I was just wondering if you would get any more of the mick Jagger wild child outfits in stock! I really really love it and the only size left is 9 months.... I would need and 8/9! Thankyou!!!
deborah williams
i wanted to order a pair of the overalls that my daughter showed me a picture of on your website but a had a question for customer service but am unable to locate a phone number fir you can you please suppy one?
Dannie & Wanda Helms
You have adorable outfits. Can't wait to order for my Great-Granddaughter and Great-Niece. Hope this year is an awesome year for everyone! Thank you!
Sami Johnson
I received only one outfit out of the three I ordered and I was supposed to be refunded for the other two but I haven’t received my money back nor a way for me to figure out how to get my money back.
Joanna King
I still have not received my order. I ordered on 9/15/2020. I have been contacting through messages and I don’t even get a response.Tried calling to and get no one. I understood when it said up to four weeks. We are well past the 4 week mark. My daughter really wanted those outfits for her birthday. Winter will be over and it probably want fit next winter. I just want my money back.
Joanna King
I still have not received my order. I ordered on 9/15/2020. I have been contacting through messages and I don’t even get a response.Tried calling to and get no one. I understood when it said up to four weeks. We are well past the 4 week mark. My daughter really wanted those outfits for her birthday. Winter will be over and it probably want fit next winter. I just want my money back.
Charleigh Cunningham
Trying to figure out how to contact y’all, haven’t had any luck!
Dana Gellermann
I placed an order on January 16th and I have not heard anything about it. My daughter as placed 2 orders after that received one and the other is already on its way. Can you just tell me how to get ahold of to find out what's going on with my order. Thanks
Latishia Hughes
I purchased 3 outfits back in October. I only received 1. I was told the other 2 were out of stock and I would receive a refund. I have replied to that email asking for an update with no response. Can you please tell me when I will receive the refund for the 2 out of stock items.