Office is Closed for the holidays
Our offices are now closed for the holidays.   We wish to thank you for a record breaking year.  We were able to get through it with limited staff due to Covid but we are so thankful that we have done so well with other small businesses closing this year.   In fact we are so excited to announce we are moving into an extra 5000 sq ft building the first of the year and expanding.   

Our Social Media crew will be working from home through the holidays and launching part of our Spring line.  And, end of year sales will be launched.  So make sure you have signed up for our email updates.  Just check the bottom of this page here.  You will not want to miss the styles we have planned for you next year.   

If you have a problem with a holiday order we will get you taken care of as soon as possible when we return on 1/4.  Please call our office then and please be patient with them.  We still only have one staff member per office right now while Covid is still raging.   Our phone ring constantly in normal times with limited staff to answer so I am sure after a major holiday the phone lines will be jammed on 1/4.   We promise to get to each of you as always.   

The support email is not monitored right now.   We are behind on refunds and both of these have never happened before to us.   Again, we have one staff member who does all emails and refunds and she was out quite a while dealing with a death.  She had hoped to be caught up before leaving for the holidays and she is still working on them.   They should be done by tomorrow.   If she missed you in this chaos of a season, we are very sorry and promise to get it corrected.  Please give us a call on 1/4 and we will take care of you right away.   

Thank you so much for the best year yet and we can't wait to see what next year holds.   We have huge plans and high high hopes for 2021.  

Merry Christmas from all of us here at JillyBug's   

16 Comments

Denise Wright

Date 12/23/2020

Tried to track my order, but continued to get error tracking through your site.... When putting tracking # into USPS it shows my packing going to Edgerton, Ks and stops. Had several order updated thru text saying delayed, but no activity since Dec 16. Was so depending on the clothes they were from Santa. Here is my tracking #9405511202555827244850 My order # AB-51343.

Belinda Newberry

Date 1/12/2021 12:07:27 PM

Yes I ordered a Sweater , Pants and a hair assory for Christmas present from Santa and still have not received my order , it shows shipped first of December but tracking want let me track and got a message that it was delayed but still no package , now the sweaters are marked down and never got any thing to wear . Please check on this order

JillyBug's

Date 12/23/2020 12:26:27 PM

Call your local post office. This is happening all over the country. and it is not us or unique to us. The Post office has a record number of packages due to Covid and very limited staff due to Covid. There is nothing we can do about it, it is out of our hands. I am very sorry. We have packages that were shipped right after the Black Friday sales that are still in transit. It just depends on what sorting facilities they are going through from us to you, how busy they are there and how short of staff they are in each. We have been assured that each will reach you but we are just going to have to be patient with them this year and understand it's a whole new environment in the world. We will be offering UPS delivery going forward next year but it will be at a much higher shipping price. I do hope they arrive.before the holidays.

Cheryl Engle

Date 12/24/2020

Hello and Merry Christmas! Does jillybug do or offer wholesale to other boutiques to carry your clothing line? We have a baby boutique in memory of my granddaughter that was stillborn. Please let me know if you do wholesale. Thank you

Aimee Cooke

Date 12/25/2020

Where can I find your return policy? I had some pants I ordered for my girls and they’re way too short for both of them.

RAMONA KIRKLAND

Date 1/2/2021 12:10:30 PM

https://www.jillybugsboutique.com/Returns_df_10.html

Christy

Date 12/27/2020

Merry Christmas to you and your staff. Thank you for the awesome job you do. Enjoy your break! Christy

Martha ortiz

Date 12/27/2020

Cow print jacket NEVER RECEIVED got email it shipped out on the 15th.

RAMONA KIRKLAND

Date 1/2/2021 12:10:13 PM

Please contact your local post office. They were swamped with more packages than ever and less staff. They will be the ones to help you. It has cost us more to ship this season and packages were taking 2-4 weeks to arrive even with priority.

Kimberly Bodnar

Date 1/2/2021

Tried to track my order, but continued to get error tracking through your site.... When putting tracking # into USPS it shows... December 29, 2020, 4:19 pm Shipping Label Created, USPS Awaiting Item BRUNSWICK, GA 31520 A shipping label has been prepared for your item at 4:19 pm on December 29, 2020 in BRUNSWICK, GA 31520. This does not indicate receipt by the USPS or the actual mailing date. Help! Thanks Kimberly

Mindy Berry

Date 1/9/2021

Hey!! I cant wait to order something from you guys.. I love the outfits??so cute..

Tara Henson

Date 1/16/2021

I was just wondering if you would get any more of the mick Jagger wild child outfits in stock! I really really love it and the only size left is 9 months.... I would need and 8/9! Thankyou!!!

deborah williams

Date 1/19/2021

i wanted to order a pair of the overalls that my daughter showed me a picture of on your website but a had a question for customer service but am unable to locate a phone number fir you can you please suppy one?

Dannie & Wanda Helms

Date 1/23/2021

You have adorable outfits. Can't wait to order for my Great-Granddaughter and Great-Niece. Hope this year is an awesome year for everyone! Thank you!

Sami Johnson

Date 1/24/2021

I received only one outfit out of the three I ordered and I was supposed to be refunded for the other two but I haven’t received my money back nor a way for me to figure out how to get my money back.

Joanna King

Date 1/26/2021

I still have not received my order. I ordered on 9/15/2020. I have been contacting through messages and I don’t even get a response.Tried calling to and get no one. I understood when it said up to four weeks. We are well past the 4 week mark. My daughter really wanted those outfits for her birthday. Winter will be over and it probably want fit next winter. I just want my money back.

Joanna King

Date 1/26/2021

I still have not received my order. I ordered on 9/15/2020. I have been contacting through messages and I don’t even get a response.Tried calling to and get no one. I understood when it said up to four weeks. We are well past the 4 week mark. My daughter really wanted those outfits for her birthday. Winter will be over and it probably want fit next winter. I just want my money back.

Charleigh Cunningham

Date 1/26/2021

Trying to figure out how to contact y’all, haven’t had any luck!

Dana Gellermann

Date 1/30/2021

I placed an order on January 16th and I have not heard anything about it. My daughter as placed 2 orders after that received one and the other is already on its way. Can you just tell me how to get ahold of to find out what's going on with my order. Thanks

Latishia Hughes

Date 1/30/2021

I purchased 3 outfits back in October. I only received 1. I was told the other 2 were out of stock and I would receive a refund. I have replied to that email asking for an update with no response. Can you please tell me when I will receive the refund for the 2 out of stock items.

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